How do transfers work?
To begin a transfer into Moneybox, you’ll just need to request a transfer in form via the app (Settings > Transfer > Transfer in). Once you’ve completed these forms, just return them via the in-app chat, or by emailing them to email@example.com, and we can get the process started. Please note that we aren’t currently accepting paper forms, so please do not post completed forms to us.
Once our Operations team has received your form, they’ll check your details, log your request, then contact your existing provider to let them know you’re looking to transfer to us. Your provider will send your funds electronically, along with a ‘transfer history form’ and all the information about the account you’re transferring from so we can complete the transfer.
Then, once the payment is received, our finance team will apply the funds to your Moneybox account, and the transfer is complete!